We offer lifetime exchange policy on all products. If
the product or diamonds/gemstones are in perfect condition you can
exchange the product for any other item at 80% of market price. Kindly
note that all the original certificates are required at the time of
Exchange policy is not applicable to Solitaires & Solitaire jewelry priced above Rs 10,000,00.
We offer a full no questions asked refund within 30 days of placing the order except on customized goods.
return policy is limited to items that have not been tampered with, and
returned in their original condition with tags, as described on the
website and with the original certification.
contact us to discuss any issues, as the management has the ability to
reject these restrictions on a case to case basis, subject to the
discretion of the management.
note that only jewelry priced up to Rs 1,00,000 and solitaires upto Rs
5,00,000 are covered in this policy. No refund will be provided for
jewelry over Rs 1,00,000 and Solitaires & Solitaire jewelry over Rs
requests will be solely confirmed after you return the item in its
original condition, unworn and with original packaging and certificate.
the purchased jewelry has been altered or modified in any way by the
customer, other jeweler or any other third party, lifetime exchange
Policy does not apply and the item is non-refundable.
diamond ring engraved with diamond dropped or lost is not covered by
our return policy and does not have a replacement warranty.
advice to you is to check your item when it arrives and inform us for
defects or damages, in such case you can contact us on our Toll Free no.
1800 3070 0207 or email us at firstname.lastname@example.org.